Last updated: October 2026

We want you to be happy with your order. If something is wrong, contact us on WhatsApp and we will help.

Damaged, Leaking or Wrong Item

If your parcel arrives damaged, the bottle is leaking or broken, or you received the wrong product:

  1. Message us on WhatsApp at 0321 7230638 within [48 hours] of delivery.
  2. Send clear photos or an unboxing video of the product and the parcel.
  3. We will send you a free replacement. You do not pay any delivery charges for this.

Change of Mind

You can return a product if you change your mind, as long as:

  • You contact us within [7 days] of delivery.
  • The product is unused, unopened and in its original packaging with the seal intact.
  • You pay the return delivery charges.

Items We Cannot Accept Back

For hygiene reasons, we cannot accept returns of:

  • Perfumes that have been sprayed or opened.
  • Body scrubs that have been opened or used.

Fragrance is personal. If you are unsure which scent to choose, message us before ordering and we will help you pick.

Refunds

Once we receive and check the returned product, we will refund the product price within [5 working days] through bank transfer, Easypaisa or JazzCash. The original delivery charge is not refundable, except when the item was damaged or wrong.

Refusing a Cash on Delivery Parcel

If you no longer want an order, please tell us before it is dispatched. Refusing a parcel at the door without reason costs us two-way delivery charges, and we may not be able to offer Cash on Delivery on future orders.

Contact

WhatsApp: 0321 7230638 · Email: tajoree2@gmail.com